Answers to the Common Questions Our Golfers Frequently Ask About Our Services
Booking & Consultation
1. How do I book a consultation with Ozturfyka?
Simply submit an online request through our website by selecting an available date. This does not finalize a booking but registers your interest for an initial meeting, where our team discusses your goals and recommends suitable services during that visit.
2. Is there a cost for the online consultation request?
No, submitting an online consultation request carries no cost at all. It is simply an initial inquiry rather than a final arrangement. Any actual costs are discussed and settled only during your in-person visit to our office at Barangaroo, New South Wales.
3. What happens during the consultation meeting?
During the consultation, our representatives discuss your requirements, formulate a tailored training plan, and assign a designated instructor. We also present available options and packages for golf simulation, club fitting, or swing analysis, so you can decide what suits your goals.
4. Do I need to visit the office in person?
Yes, an office visit is required to complete your consultation and finalize any booking. Our physical location is at International Towers, 300 Barangaroo Ave, Barangaroo NSW 2000. Session details, schedules, and instructor assignments are all established during this in-person meeting.
5. Can I choose which instructor works with me?
Instructor assignments are made during your office consultation, based on your goals, skill level, and scheduling needs. Our team discusses your preferences directly and matches you with an appointed instructor suited to the service you are booking.
6. What services can I book after the consultation?
Following your consultation, you can register for golf lessons, golf simulation sessions, club fitting evaluations, or swing analysis packages. Your training plan and session structure are finalized at the office once your requirements and preferred schedule have been discussed.
Payments, Cancellations & Policies
1. What payment methods do you accept?
Payments are accepted strictly in cash at our office premises. We do not accept credit cards, debit cards, electronic transfers, digital wallets, or cheques. Full cash payment is required before any session is scheduled or activated for a client.
2. When do I need to pay for a session?
Full payment of the agreed sum must be made prior to session activation. Registration is only complete once cash payment is received at our office. Once payment is made, your session access is set for the agreed date and time.
3. What is your cancellation policy?
Cancellations 48 hours or more before a session receive a full refund. Notice given between 24 and 48 hours incurs a 50% fee. Cancellations under 24 hours, or non-attendance without notice, result in no refund of the paid amount.
4. Can I get a refund if I cancel my session?
Yes, refund eligibility depends on your notice period. Refunds can be sent via bank transfer, requiring you to email account details to golf@ozturfyka.com, or collected in cash directly at our office at International Towers, Barangaroo.
5. What happens if I do not show up for my session?
Non-attendance without prior notice is considered as a late cancellation under the 24-hour policy. In this case, no refund will be issued, and the full paid amount is retained as per our standard cancellation terms.
6. How is my personal information used and protected?
Personal information, including your name, contact details, and any bank details for refunds, is collected only for scheduling, service delivery, and transactions. We handle all data under the Privacy Act 1988 and do not share it without your consent.
